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May 15, 2024

Finding Solace: Connecting Families Through Funeral Services

In life, we cherish the moments that bind our families together, that is, the laughter, the joy, the shared experiences…

remembering a family through picture album

April 16, 2024

Honouring Legacies: Crafting Meaningful Funeral Ceremonies

In times of loss, the rituals surrounding the departure of a loved one aren't just a formality, they're an opportunity…

family holding each other under a sunset

March 15, 2024

Navigating Loss: A Compassionate Guide to Funeral Planning

Dealing with the loss of a loved one is one of the most emotional and challenging experiences any of us…

February 3, 2024

Buddhist Funeral Services Sydney: Guiding Families Through Difficult Times

The loss of a loved one is an incredibly profound experience, especially when it comes to bidding a cherished soul…

January 4, 2024

A Breakdown of Average Funeral Costs for 2024

Funeral services can vary significantly in terms of complexity, duration, and cost. On average, a funeral can range from $4,000…

June 25, 2023

Cremations Sydney – Differences to a Burial and What Does it Actually Involve

Losing someone close to you is one of the hardest things we ever have to face. For many of us,…

May 25, 2023

Cremations Sydney – What’s Involved In The Process and How Much Does It Cost

When a loved one passes away, we are left with many difficult decisions to make. The process of saying goodbye…

January 25, 2023

Stillborn Funerals: Three Reasons Why Our Clients Choose Personal Farewells

Losing a child is something that no parent should ever have to experience, and the heartbreaking reality of losing a…

August 25, 2022

What is Next of Kin?

In Australia, the term next of kin is a person’s spouse, de facto partner or closest living relative above 18. When…

Google Rating

4.9

Based on 117 reviews

Personal Farewells - Funeral Home, Funeral Directors & Funerals Servicing Sutherland Shire & Wollongong

4.9

review us on See all reviews

Megan Biok

1742730003

Our family was devastated at the sudden loss of our father, and from the the very first conversation we had with Stephanie we knew we had made the right choice with Personal Farewells. Stephanie understood what we wanted for Dad and, just as importantly, what we didn't want. Her kindness, compassion and professionalism in such difficult circumstances was wonderful. The celebrant Jess did a fabulous job of bringing together everything we wanted to say about Dad. Jess did an outstanding job on the day, also with compassion and kindness. We are so glad we chose Personal Farewells and would sincerely recommend them to others.

Bronwen Heinrich

1742167540

I had a few Funeral Homes recommended to me after the passing of my mother and made a few phone calls to discuss options and prices with them. It was clear from that first call with Stephanie that the heartfelt recommendation that Personal Farewells was given was truly due. Her gentle guidance and clarity of every aspect of the process was A1 and her put together of the video/photo tribute was beautiful and commented on by many people. We used Jackie as our celebrant and she worked seamlessly with us and Stephanie to put together a ceremony that showed the joy and love of our mother's life that has truly been appreciated. I would highly recommend both these ladies to help you honour your loved one and facilitate a compassionate experience for yourself.

Katherine Alcantara

1741901328

Thank you to Steph and the team for making such a hard time in our lives a little bit easier. Listened to our wishes and accommodated to all our request while showing compassion and empathy through the process.

Kelly Grima

1738879413

I cannot express how grateful we are for Stephanie's compassionate support as our funeral director after losing my brother, Ryan. From the very beginning, she was incredibly caring and guided us through every step of the process with patience and understanding. Her attention to detail made the service a beautiful tribute to Ryan's life. We couldn’t have navigated this difficult time without her help. Thank you, Stephanie, for your kindness and professionalism during such a challenging time. Highly recommend her services!

Kellie Nelson

1738665201

Everything from personal farewells was so lovely and the celebration of life completely encapsulated the essence of my mum.
Stephanie went above and beyond and made a very hard process super easy and seamless. Couldn't recommend more highly!

Janis Atkins

1738631135

The entire process, from funeral purchase to the final moments of the funeral, was handled with outstanding care and empathy. Stephanie was so helpful, her understanding and ability to handle all details of the funeral and processes after was exemplary, and her empathy with/for our family was endearing. I highly recommend Stephanie and Personal Farewells for the saddest moments of your life.

Jeff Beer

1738573758

We are very happy to send this review for my brothers funeral service, along with our sincere thanks to Stephanie and her colleagues at Personal Farewells.
Her professionalism and genuine kindness was exceptional, from the first phone call through to the service everything went like clockwork
Every aspect of the ceremony was covered and things were explained clearly to us when we had questions.
My family and I would have no hesitation in recommending Personal Farewells to anyone looking to give their loved one a caring and thoughtful farewell.

Chris Campbell

1738493079

I was recommended Stephanie from Personal Farewells following the loss of my wife. From our first meeting and throughout the planning of my wife's service Stephanie and our Celebrant Jess provided guidance, support and kindness during a extremely difficult time. Their advice, attention to detail and recommendations allowed us to express who my wife was as a person and hold the service in an environment which my wife loved. Our family and friends, who attended or viewed the service via a live stream, have said what a beautiful service it was and that it really honoured my wife and celebrated her life. Stephanie's support has continued after the service as we manage with all the formalities, tributes and keepsakes. I would highly recommend Stephanie and Personal Farewells.

Sharon

1738476118

Stephanie was wonderful and so caring with us and our beautiful mum. So glad we chose Personal Farewells as they made the process easy and without stress for us .

Daniel Aarons

1738356873

Good professional service. No complaints. Thanks again Stephanie!

Mark simpson

1738318470

We would highly recommend Stephanie and the Personal Farewells team. In what was a distressing time for our family, the services provided were seamless and professional. We are most grateful that a difficult situation was made much easier because of the compassion shown by the Personal Farewells team.

David Klempfner

1737015280

We had such a good experience with Stephanie and her team. Our 4 day old baby passed away and they organised the most beautiful service for her. The communication was great and the price was reasonable.

katrina sue tully

1736651787

The guidance provided by Stephanie @personalfarwells has been a blessing to me and our family.
Thank you ever so much for making this a seamless process.
❤️‍🩹🙏❤️‍🩹

Jamie Fulton

1735613023

Personal farewells were very professional and helpful Stephanie was great highly recommend

Yasmin

1735372143

Dearest Stephanie,

From the moment my Sister passed on your details to me after you being one of Her clients, speaking to you for the first time, it was clearly Devine Intervention that brought us together. Heartbroken and suddenly dealing with the death of My Children’s Father, your soothing voice was everything I needed in that moment to start guiding me through the next steps of farewelling our loved one. You are clearly passionate and perfect in the role you have chosen to undertake to help Families at one of their most delicate and heartbreaking times in their lives. Your gentle and loving approach to help facilitate the perfect Personal Farewell is just Beautiful. From choosing our perfect Celebrant Jessica , making sure all our wishes were met to perfect our Goodbyes, I think of you both as Friends now. This journey is so Personal and you invest everything of your time to make sure it’s done right. My Children and I are so grateful for the time you took to truly understand and appreciate our grief and applying that to how the Ceremony would be conducted. You are a Special Soul and My thanks cannot be truly expressed in words. I hope you know how Special you all are and the difference you make in the lives of others. You are so appreciated.

All my Love and Gratitude,
Yasmin Watt and Children 🤍

Cheryl Hall

1734737116

Always there for those in need of care and assistance 🌷🎶

Edsel de Mesa

1734733721

Can't thank enough Stephanie and the Personal Farewells team on organising my Aunty's last moments with us - way back 2022. Great service, empathy and compassion. Everything was personalised and chosen to our needs and preferences. We felt like we are not just a client, but like a family organising a memorable gathering together. Until today, our family is so grateful for what they have done. 🙏🙏🙏

Mark Mahony

1732828904

Tiarne Barratt-Young

1732526596

Stephanie at Personal Farewells was exceptional. She helped us organise a beautiful farewell for my brother, guided and supported us throughout the entire process, and provided a genuine and thoughtful personal touch. Stephanie and her team made a very difficult experience much easier. From the first phone call, the first meeting, all of the back and forth in the lead up, the day of the service, and afterwards, Stephanie was absolutely fantastic and I can’t recommend her services highly enough. If you are looking for an empathetic, personal, bespoke send off for your loved one, Stephanie will be able to help you every step of the way. Her recommendations on venue, celebrant, flowers, memorial cards etc were great and very helpful, exactly what I needed. Her calm presence made the service much easier as well. Thank you, Personal Farewells.

Garry C

1732103628

We whole heartedly recommend Personal Farewells. We recently chose Personal Farewells for the memorial service of my sister, whose wishes were a bit different from the usual. I researched Funeral service providers and contacted a few. From our first conversation we knew Stephanie Kelly Farewell Director of Personal Farewells, was definitely the best choice for us. Very professional and respectful, Stephanie understood our grief and listened intently, never pressuring or hurrying us. Generous with her time, leaving no question unanswered. She has a warm calming affect as she guided us through our ideas, thoughtful about every detail, until we had, what we think, was my sisters perfect Personal Farewell. We are so grateful to Stephanie and Personal Farewells. We highly recommend them.

Michael Williams

1731370194

Not many people are able to meet and talk to their Funeral director before they pass. My wife was in the unusual but lucky position to be able to do this as Stephanie, who was recommended by a friend, came to our house and met with her and the immediate family. A rapport was almost instant and my wife and family all felt so comfortable with the compassion, sincerity and care that she was able to offer given our circumstance. It was so special that my wife was able to discuss and convey her personal wishes and choices in relation to the ceremony, burial, coffin, flowers etc.
The name of the company Personal Farewells and Stephanies title of Farewell Director typifies the type of service they offered and then delivered on the day.
Thanks again, Stephanie, Jess and the team. Our family are truly grateful for what you did and we will recommend you to anyone we know in need of your services.

Nila S

1731144781

Very clear & transparent communication, fast response and the event went exactly as planned. Every detail was discussed clearly. Stephanie left nothing for me to worry about. The whole event was organized professionally. Thank you Personal Farewells.

Carenne Karavakula

1728004389

Personal farewells was our godsend when our dad passed away recently. We were so lost with where to start and needed guidance. Stephanie provided us with reassurance and unwavering care and support from the moment we met. All our uncertanties became clarity from the beginning to the end of the funeral process. Dads service was such a beautiful farewell and we couldn't have done it without Stephanie, Jackie and Jess's guidance. We are forever grateful to Personal Farewells, their guidance, support and empathy was impeccable. I highly recommend you reach out to them, I believe you will be thankful and reassured in your time of grief like we were.

Joanne Crouch

1726466256

Stephanie, from Personal Farewells was there from our call in the middle of the night, assuring us that our Mum, who had just passed was in good hands. We opted for a direct cremation , which our Mum wanted. Everything went smoothly and Stephanie took care of everything. We were very grateful for the way it was handled and will recommend Personal Farewells to anyone dealing with this sad occasion.

Ross Haig

1726455252

Following the recent death of a family member, my sons and I chose Personal Farewells quite randomly; the grief we were suffering conflicted with the need to attend to fine details. It proved a valuable choice, and a lucky one. We found Stephanie at Personal Farewells to be the epitome of compassion, understanding and discretion, taking care of duties that were sad, but essential, in a calm and understated way. To any family or individual seeking such qualities at a difficult time in their lives, we wholeheartedly recommend this funeral directorship group.

Rina Salonga

1726019272

From my first conversation with Stephanie, I immediately felt her empathy, kindness and sincerity. It is such a vulnerable time grieving the loss of a loved one. In her role as a Funeral Director, Stephanie provided that gift of reassurance that she would do her utmost and beyond to give our Dad the perfect farewell despite the hurdle of our tight deadline. She certainly delivered a funeral service which exceeded our expectations. It was such a beautiful and special funeral service and our Dad would definitely have approved! I would highly recommend Stephanie and Personal Farewells. Stephanie delivered above and beyond!! Our family is very grateful!

alicia dong

1725953160

I would like to thank Stephanie for the beautiful service for my beloved husband and she delivered PERFECTION just a week ago.

Everybody who attended the service and people who watched it
on streamline, and recorded service both overseas in the UK, Mexico, China and here in Australia said it unanimously “a beautiful service”, for a wonderful man.
Stephanie created the theme of blue, knowing that my husband loved the blue colour. It was a wonderful personal touch, she even worn a blue neck scarf as a tribute.

I also would like to thank Stephanie for her professionalism and efficiency, the organisation prior to the service was well thought of, which made the overwhelming process less overwhelming for me, knowing that everything was being taken good care of.

How the photo tribute was made exceeded my expectations, how fitting it was to begin and end with a golf course, as Stephanie knows that my husband was a good golfer.

After the service, due to a number of urns ordered were delivered at different times, and some of them had some special requirements to be processed, and one of them was to be taken back to the UK, Stephanie was willingly to deliver and decant at different times, taking into consideration of my emotions, and to prepare the travel document for the urn to be taken back to England.

The comments from my husband’s families in the UK were that they were deeply moved by the service, and that they commended that I have engaged the best service and people, also, quote “a most wonderful tribute to a most wonderful man”. Likewise, the people within Australia made the same comments about the service.

For a special and personal farewell service, I would highly recommend that Personal Farewells would be anyone’s first choice. Stephanie takes pride in the service they provide, as she understands that each person and their families are unique, hence they provide a personalised tribute to honour the person.

Thank you so much Stephanie

Amanda B

1725861385

Stephanie was amazing at helping me to organise a beautiful funeral for my father. She encouraged personal touches that really made a huge difference to the service. Everything I asked for was organised swiftly and without any problem. She is a true master of her job and everyone at Personal Farewells were absolutely wonderful on the day of the funeral. I couldn't recommend them highly enough.

Hayden McLaggan

1723719137

I strongly recommend Stephanie and Personal Farewells for anyone seeking a funeral director! My late father sadly didn't have a plan in place for his funeral. When I enquired for Stephanie's services, she immediately gave me the compassion, coordination, and flexibility that I was seeking to plan his memorial. These attributes enabled the memorial to be truly significant, especially since our request was to have a small and private memorial. Stephanie's professionalism and empathy for our family allowed us to farewell my father with honour. My family and I are truly grateful to have received her services.

Kerrie Carnohan

1722848687

Stephanie is an amazing, beautiful soul who graciously helped us through the recent loss of our beloved mum.

Personal Farewells really do live up to their name. Stephanie and her team treated us with the utmost respect, care and compassion before, during and after, to make sure everything was perfect to give our mum the beautiful send-off she would have been proud of.

Nothing was too much trouble. Stephanie even managed to 'save the day' by personally getting our booklets printed at the last minute when our provider failed to deliver them on time the day before the funeral!

We cannot thank you enough Stephanie! Your genuine, caring nature touched our hearts during this very difficult time and we whole-heartedly recommend you and Personal Farewells to anyone wanting a genuine 'Personal' farewell!

Kerrie Carnohan & Lisa Devine

Bradley Wilson

1722500760

I would recommend Personal Farewells to anyone seeking a touching send off for their loved ones.Stephanie took the time to talk to me for an hour to initially find out what our family wanted.She guided us through every aspect of the funeral and made what was a very tough time into a much easier process for us.You wont be disappointed with the service Personal Farewells provides.Thank you Stephanie!

Graham Blake

1722500233

Stephanie provide a sensitive service. I highly recommend her service.

Kezzy W

1721359029

I could not recommend Stephanie from Personal Farewells enough. They went above and beyond for us in making sure our late loved one was honoured the way we had hoped and was such a support to the kids and I through such a hard time. I wouldn't use anyone else I found them exactly that very personal not treated as just another number. I had so many comments after the service of how lovely it was and how it was conducted. Thank you Stephanie and team we appreciate all you did for us.

sarah healy

1720857430

Personal Farewells arranged everything required in order to farewell my father. Stephanie & her staff are very professional, their communication is outstanding and they are compassionate to your situation. Her business is seamless & I could not recommend Personal Farewells enough.

Melt Oliver

1716345202

Stephanie and her team were absolutely amazing - empathetic, and responsive to our needs. From meeting with us to determine our wishes, to finding for us an excellent celebrant, our family cannot recommend Personal Farewells highly enough. The funeral itself went like clockwork and the memorial video and order of service brochure were brilliant. Friendly, compassionate, professional and polished. Thank you Stephanie!

Alexis Kaless

1715319285

We were able to have a smooth running service, with the whole family very happy with everything that was provided by Stephanie and the team at Personal Farewells. We were put at ease immediately upon meeting her. The flowers, service and all other requirements were easily met with wonderful recommendations. While it isn't a service, we hope to use again for a number of years, we would happily recommend them to others going through this event.

Jane Allon

1715066531

I would like to highly recommend Personal Farewells for the caring and professional service offered to my family on the death of our Mother. Under Stephanie’s guidance we were able to plan a wonderful farewell at a difficult time. Stephanie’s ability to accommodate the wishes of family members was gracious and she went above and beyond what we expected. The casket, flowers and the Order of Service were beautifully presented on the day of the service and Stephanie was there to make the whole process run smoothly.
The name of the company really does epitomise the type of service offered. It is a small family business and Personal Farewells engages with you on a personal level every step of the way.

hailea Edmondson

1714708591

Stephanie came highly recommended through a close family friend, not only was she so amazingly helpful and heartfelt, she made the whole funeral process so seamless. She went above and beyond to create a truly memorable tribute. Instantly you could feel her warmth and no question or request was too much- regardless of time or day. I could not recommend her enough. It takes a special person to be able to deliver such a personal experience in such an unbelievably heartbreaking time. Thank you Steph and Personal Farewells.

Graeme Hadenham

1711607658

A recommendation means everything, especially when seeking support with big life challenges and to that end Stephanie and her team are at all times attentive, calm and caring.
Thankyou Stephanie for being so prompt and obliging when supporting Susan and myself organise our Mother's service.
Kind Regards Graeme Hadenham

Nicole Hudson

1711164234

I highly recommend Stephanie and Personal farewells .
What a beautiful , empathetic angel that guided me through a very sad and stressful time .
From my first email to my last call to the most beautiful service with touches of love and magic that have never been offered by others .
I choose personal farewells because of their stand out reviews that are so well deserved .
Honestly you will not be disappointed with the way and above service , communication, care.
I highly recommend the beautiful doves and Stephanie will be there to gently guide you through your sad and difficult time .
Thankyou so much for a beautiful farewell for mum 🕊️🤍

Cathy Abbey

1710052497

The whole experience from first contact to final stage was excellent, professional and dignified. Thank you, Stephanie, for helping to realise our father’s final wishes. We highly recommend Personal Farewells.

Patricia Ruell

1709709181

Arranging a funeral at short notice seemed a daunting task, but with Stephanie's guidance all the details came together quickly and we were able organise a service with personal touches that was what we wanted. The photos were easy to upload and there was no problem with my choice of songs to be played during the service.

Janet Cairncross

1708860339

Stephanie was recommended to me at the time that our dear Dad moved to palliative care and his care facility asked us to nominate a funeral director. It was so confronting. However, my very first conversation with Stephanie put me at ease and she answered all of my questions thoughtfully and compassionately. When our Dad passed away I was so relieved to know that Stephanie was going to support us. She was gentle, reassuring, highly professional and understood that we wanted a celebration of Dads life. We never felt pressured and Stephanie went out of her way to ensure that everything went smoothly. Not only did she check in with us regularly about the details of the funeral, but she also spent time checking in on us to see how we were travelling.The funeral was absolutely beautiful - a fitting tribute to an extraordinary man. As many other people have mentioned - Stephanie is genuine and kind. It is often the little things that speak volumes about a person. For example, when Stephanie collected the garments that Dad would wear we noticed how carefully she placed them in her car. This care and respect was shown by all of the staff who we interacted with at personal farewells. Not only was our Father treated with the utmost respect and dignity, our whole family was well supported during this very difficult time. We are truly grateful and would not hesitate in recommending Personal Farewells to others.

Michael McBride

1708600127

When you are faced with a sudden and painful loss, you need to have someone who genuinely and gently moves you to a Farewell frame of mind. Last thing anyone needs at that point in time is a corporate way of selling a funeral service. Stephanie is an amazing soul who was destined to be in this role, the value and honour was everything a grieving son could have hoped and needed. I would highly recommend Stephanie and Personal Farewells staff. I would say just go and meet Stephanie you'll know immediately Personal Farewells are above excellent.

Petra Allsop

1705542506

We cannot recommend Stephanie from Personal Farewells enough for her expertise in organising my brother's funeral during such a traumatic time. Stephanie was recommended to us, and from our very first conversation we knew we had found the right person who would effectively guide us in arranging a memorial service that my brother so richly deserved. Stephanie is warm, empathetic and very efficient - nothing was too much trouble. Thank you so much Stephanie and to your team for your professionalism, support and genuine care in making our highly emotional situation bearable.

Michelle Andrew

1704710233

We cannot speak highly enough of Stephanie and Personal Farewells. Her warmth, empathy, understanding and guidance helped us plan the perfect farewell for our husband and dad. His passing was very sudden and unexpected yet her gentle nature and professionalism gave us a sense of calm and reassurance during what was a traumatic time for our family. From our first meeting, we knew Personal Farewells was not only a business name but the very nature of Stephanie. Her ability to understand someone's life, to ensure they have the most perfect and fitting farewell is amazing. Stephanie's
help, support and follow up both during the planning of the service and afterwards meant so much and we cannot thank her enough for helping us have positive memories of what was the most difficult time of our life.

sue sommerville

1701248942

We are so grateful that we chose Personal Farewells which is local and family run. Stephanie has been amazing, professional, kind, compassionate and so so helpful.
We cannot speak more highly of the personal and special service provided by Stephanie and Personal Farewells and highly recommend them.
Thank you Stephanie!

Allan Ismay

1701143209

We are very happy to send this review, along with our sincere thanks to Stephanie and her colleagues at Personal Farewells.
Her professionalism and genuine kindness was exceptional, and nothing was missed in preparing for our dear mother's funeral.
Every aspect of the ceremony was covered and things were explained clearly to us when we had questions.
My family and I would have no hesitation in recommending Personal Farewells to anyone looking to give their loved one a caring and thoughtful farewell.

I K

1701102796

It is with deepest appreciation that I write this review for Personal Farwell Funerals. Stephanie Kelly, Farewell Director, ensured everything was organised efficiently and with the attention to detail and thoughtfulness that can only be found in a family-run business that places its clients at the center of everything they do. Always courteous and professional, Stephanie took the time to listen and understand what we wanted to express and the atmosphere we wanted to create to honour our loved one, and then caringly guided our thinking so that our wishes were realised. From the moment we met Stephanie we knew she was the best person to entrust with our loved one’s funeral. and she went above and beyond our expectations.
I hope this review serves to both thank Stephanie and Personal Farewells for standing beside our family at one of the most difficult times of our lives and provides others the opportunity to benefit from the service and care of this highly professional and independently run family business.