Stephanie and Jess – Personal Farewells

I would like to express my heartfelt gratitude to Stephanie and Jess at Personal Farewells for the truly beautiful and compassionate way they cared for my mum’s farewell service. From our first conversation to the day of the service, they showed such warmth, empathy, and genuine understanding.

Every detail was handled with dignity, respect, and a personal touch that reflected Mum’s life perfectly. Their gentle guidance and kindness made a very emotional time so much easier to bear, and their professionalism shone through in every aspect of the day.
Thank you, Stephanie and Jess, for creating such a peaceful, heartfelt farewell. It was exactly what Mum deserved, and I will always be grateful for the care and comfort you provided to our family.

My experience with Personal Farewells was amazing especially with Stepanie she made everything so easy, my mum looked so beauruful on the day it was amazing Stephanie is so beautiful, caring, understanding person along with her team. I cannot thankyou enough for what you did. I highly recommend Personal Farewells for your funeral. Simply the BEST
Thankyou so much ❤️

I highly recommend Personal Farewells especially Stephanie. I recently lost my mother & their compassion & ease to work with is beyond words. What is a very difficult time Stephanie & her team made it very easy for myself & my sister's.
Thank you again Stephanie & Personal Farewells.
Kind regards,
Sharon Holt

Many thanks to Personal Farewells, for the professionalism and care they offered at the passing of our mother. They maintained constant contact with a family member at all times and on each step along the way. I couldn't recommend them highly enough as the correct people to be there for you in such a difficult time.

Thank you Stephanie for all your kindness and assistance in guiding us through organising our Mother's farewell. Regards Vicki

Thank you to Stephanie and the team at Personal Farewells. It was an extremely difficult time for all of us but your care and compassion were clear from our very first phone call.

You arranged a beautiful service for Dad. Despite it being such a difficult day, it truly was the send off that Dad deserved.

We wouldn’t hesitate to recommend Personal Farewells. They truly went above and beyond for us and we are so grateful.

Thank you again.

Stephanie was a truly kind and comforting person to work with in such a hard time of life. Working with someone you feel you can trust in these moments is so relieving.

Stephanie is absolutely beautiful and such an industry professional. I was absolutely delighted with the service that Stephanie arranged for my late father. I highly recommend Personal Farewells and I would not use anyone else to farewell a loved one.
Thankyou again Stephanie xx

Stephanie, from Personal Farewells was there from our call in the middle of the night, assuring us that our Mum, who had just passed was in good hands. We opted for a direct cremation , which our Mum wanted. Everything went smoothly and Stephanie took care of everything. We were very grateful for the way it was handled and will recommend Personal Farewells to anyone dealing with this sad occasion.

After our smooth and trouble free experience with our Mum's cremation, we decided to opt for Stephanie and her team at Personal Farewells for our aunt. We knew she would be looked after and once again the whole direct cremation went smoothly and peacefully. We were informed of everything that was happening and their attention to all the paperwork was most appreciated. Thank you again Stephanie.
Joanne Crouch

I would highly recommend Personal Farewells for any funeral. Stephanie and all the staff were so compassionate and respectful with my brother and I on the passing of our father. They went that extra step and made us feel like you were more than just a customer, and were part of their family. The details in the photo slideshow was exceptionally professional and very fitting for our father. Sue Rose, the Celebrant put the family at ease and captured the essence of our father to a tee. Overall a very professional, compassionate, independant funeral director business. This is the second funeral that I have used Personal Farewells and I would highly recommend them to other people who have lost a loved one.
Geoff.

Thank you Stephanie and Jess for taking such love and care during the difficult time of our parents passing. Your service and care were outstanding. It’s because of your care we asked you to assist us with both of our parents funeral.

Stephanie and Personal Farewells are simply wonderful. At one of the most stressful times of our life, Stephanie and Personal Farewells could not have been more helpful. They are sincere, kind, respectful and no one could not have been more helpful. She was able to help plan a wonderful send off for our parents and the arrangements were flawless. We could not recommend her more highly.

We are so incredibly grateful to Personal Farewells — and especially to Stephanie — for the care, compassion, and professionalism shown while looking after our father’s funeral. From the very first phone call, Stephanie was comforting and reassuring, gently guiding us through a time that felt overwhelming and emotional.
Every detail was handled with such grace and sensitivity, making the entire process feel seamless. Stephanie’s warmth, empathy, and attention to detail helped create a service that was both meaningful and dignified.
We felt completely supported and at peace knowing our father was in such capable and caring hands. Thank you, Stephanie and the Personal Farewells team, for helping us honour his memory with so much love and respect.

Stephanie came highly recommended, and from the first phone call, I knew she was the right person to help us arrange my dad’s funeral. We met with her to discuss what we wanted, and she guided us through all the options step by step. From then on, we didn’t have to worry about a thing, she arranged everything seamlessly, with care, warmth, and absolute professionalism. Her advice on how to organise the day so it all flowed smoothly was invaluable. She took all the stress away during an incredibly difficult time.

Stephanie has clearly built wonderful partnerships with people she trusts. The celebrant she recommended was perfect, the flowers were beautiful, and the service was everything we had hoped for, Dad would have loved it. On the day itself, Stephanie was calm, unobtrusive, yet always present when needed, and made sure everything went smoothly and as planned.

We can't thank Stephanie enough for arranging such a beautiful send-off for Dad, and we would not hesitate to recommend her.

I don't usually write reviews, however I make an exception as Stephanie's service was second to none. She takes great care and time to make sure every detail and every request is noted and carried out, and genuinely cares about the well being of her clients. Patience and understanding, clear communication, clarity around her services and very helpful attitude provided valuable support during a very difficult time. Highly recommend. Thank you Stephanie

Stephanie was amazing right from the first time we spoke. Everything was organised efficiently and with so much care. At a difficult time, Stephanie was such a pleasure to work with.
Highly recommended.

Have used personal farewells twice within 2 years. The level of caring and support is 2nd to none. On both occasions Stephanie has been my rock. And a great support even making sure everyone was taken care of. Nothing was a bother.
I will.forever appreciate everything you have done for me and my family.
Kristy

Stephanie was a great help. She made the process of everything very clear and did not need much from our side of things. Communication was excellent through phone/email, ensuring transparency with costs and critical information regarding their services.

After our dad's passing, we worked closely with Stephanie to ensure that his funeral was thoughtful and unique to match his vibrant personality. Stephanie took care of absolutely everything, and truly overdelivered. With every detail, you can tell that Stephanie really cares about giving you the celebration your loved one deserves. We felt peace and closure. Thank you Stephanie.

From the first text message I sent to Stephanie, her and her team were fully invested in help myself deal with such a devastating time so seamlessly, even with some extravagant request to make Greg's service fitting for him she was able piece it all together making his farewell the most memorable for myself, his boys and our extended family and friends.

Thank you to Jessica who also made the service, so personal and memorable that people actually thought she knew Greg personally, your time and understanding of the man he was, was delivered so comforting to all at the service.

The livestream through Streamwise Media was flawless and we have had so many comments on how those that weren't able to attend felt like they were right there with us.

Stephanine, thank you for being you and I'm so grateful our paths crossed and that I travelled the most difficult time in my life with you and your team by my side.

Your commitment is a real testament to your business and definitely is true to being "Personal Farewells"

I will definitely recommend your services in the future.

Forever Grateful
Megan Chimiak 😇😇

Very professional in every way,thank you for all you done Stephanie

We were recommended Personal Farewells through a family member and are so glad we decided to use their services.

Stephanie, thank you so very much for orchestrating such a perfect Farewell for our beautiful Mum. We couldn't have asked for more. We had so many compliments from everyone and interest in your company.

Nothing was too much for Stephanie and all our wishes were carried out perfectly.

You should be very proud of what you and your team achieve.

From the moment I walked into the office of Personal Farewells, I felt comfortable and confident that things would go well for the funeral of my husband. Stephanie took over all the tasks with such professionalism that I felt greatly supported and never felt overwhelmed. I have had many positive comments regarding the location of the service and the presentation. Thank you so much for making this event so easy for me and so stress free. You deserve 5 stars. Yvonne H

I lost both my parents within 3.5 months Stephanie and her team handle both, she is thoughtful and my mum died suddenly with advanced Cancer this team of people are the most empathetic and loving to deal with I highly recommend using this company. She help arrange everything from videos to those little things you don’t think about when losing ur Mum. Stephanie you are personally to me someone that I will never forget or have enough words to thank you…
Thanking you so much
Lynda

Our family was devastated at the sudden loss of our father, and from the the very first conversation we had with Stephanie we knew we had made the right choice with Personal Farewells. Stephanie understood what we wanted for Dad and, just as importantly, what we didn't want. Her kindness, compassion and professionalism in such difficult circumstances was wonderful. The celebrant Jess did a fabulous job of bringing together everything we wanted to say about Dad. Jess did an outstanding job on the day, also with compassion and kindness. We are so glad we chose Personal Farewells and would sincerely recommend them to others.

I had a few Funeral Homes recommended to me after the passing of my mother and made a few phone calls to discuss options and prices with them. It was clear from that first call with Stephanie that the heartfelt recommendation that Personal Farewells was given was truly due. Her gentle guidance and clarity of every aspect of the process was A1 and her put together of the video/photo tribute was beautiful and commented on by many people. We used Jackie as our celebrant and she worked seamlessly with us and Stephanie to put together a ceremony that showed the joy and love of our mother's life that has truly been appreciated. I would highly recommend both these ladies to help you honour your loved one and facilitate a compassionate experience for yourself.

Thank you to Steph and the team for making such a hard time in our lives a little bit easier. Listened to our wishes and accommodated to all our request while showing compassion and empathy through the process.

I cannot express how grateful we are for Stephanie's compassionate support as our funeral director after losing my brother, Ryan. From the very beginning, she was incredibly caring and guided us through every step of the process with patience and understanding. Her attention to detail made the service a beautiful tribute to Ryan's life. We couldn’t have navigated this difficult time without her help. Thank you, Stephanie, for your kindness and professionalism during such a challenging time. Highly recommend her services!

Everything from personal farewells was so lovely and the celebration of life completely encapsulated the essence of my mum.
Stephanie went above and beyond and made a very hard process super easy and seamless. Couldn't recommend more highly!

The entire process, from funeral purchase to the final moments of the funeral, was handled with outstanding care and empathy. Stephanie was so helpful, her understanding and ability to handle all details of the funeral and processes after was exemplary, and her empathy with/for our family was endearing. I highly recommend Stephanie and Personal Farewells for the saddest moments of your life.

We are very happy to send this review for my brothers funeral service, along with our sincere thanks to Stephanie and her colleagues at Personal Farewells.
Her professionalism and genuine kindness was exceptional, from the first phone call through to the service everything went like clockwork
Every aspect of the ceremony was covered and things were explained clearly to us when we had questions.
My family and I would have no hesitation in recommending Personal Farewells to anyone looking to give their loved one a caring and thoughtful farewell.

I was recommended Stephanie from Personal Farewells following the loss of my wife. From our first meeting and throughout the planning of my wife's service Stephanie and our Celebrant Jess provided guidance, support and kindness during a extremely difficult time. Their advice, attention to detail and recommendations allowed us to express who my wife was as a person and hold the service in an environment which my wife loved. Our family and friends, who attended or viewed the service via a live stream, have said what a beautiful service it was and that it really honoured my wife and celebrated her life. Stephanie's support has continued after the service as we manage with all the formalities, tributes and keepsakes. I would highly recommend Stephanie and Personal Farewells.

Stephanie was wonderful and so caring with us and our beautiful mum. So glad we chose Personal Farewells as they made the process easy and without stress for us .

Good professional service. No complaints. Thanks again Stephanie!

We would highly recommend Stephanie and the Personal Farewells team. In what was a distressing time for our family, the services provided were seamless and professional. We are most grateful that a difficult situation was made much easier because of the compassion shown by the Personal Farewells team.

We had such a good experience with Stephanie and her team. Our 4 day old baby passed away and they organised the most beautiful service for her. The communication was great and the price was reasonable.

The guidance provided by Stephanie @personalfarwells has been a blessing to me and our family.
Thank you ever so much for making this a seamless process.
❤️‍🩹🙏❤️‍🩹

Personal farewells were very professional and helpful Stephanie was great highly recommend

Dearest Stephanie,

From the moment my Sister passed on your details to me after you being one of Her clients, speaking to you for the first time, it was clearly Devine Intervention that brought us together. Heartbroken and suddenly dealing with the death of My Children’s Father, your soothing voice was everything I needed in that moment to start guiding me through the next steps of farewelling our loved one. You are clearly passionate and perfect in the role you have chosen to undertake to help Families at one of their most delicate and heartbreaking times in their lives. Your gentle and loving approach to help facilitate the perfect Personal Farewell is just Beautiful. From choosing our perfect Celebrant Jessica , making sure all our wishes were met to perfect our Goodbyes, I think of you both as Friends now. This journey is so Personal and you invest everything of your time to make sure it’s done right. My Children and I are so grateful for the time you took to truly understand and appreciate our grief and applying that to how the Ceremony would be conducted. You are a Special Soul and My thanks cannot be truly expressed in words. I hope you know how Special you all are and the difference you make in the lives of others. You are so appreciated.

All my Love and Gratitude,
Yasmin Watt and Children 🤍

Always there for those in need of care and assistance 🌷🎶

Can't thank enough Stephanie and the Personal Farewells team on organising my Aunty's last moments with us - way back 2022. Great service, empathy and compassion. Everything was personalised and chosen to our needs and preferences. We felt like we are not just a client, but like a family organising a memorable gathering together. Until today, our family is so grateful for what they have done. 🙏🙏🙏

Stephanie at Personal Farewells was exceptional. She helped us organise a beautiful farewell for my brother, guided and supported us throughout the entire process, and provided a genuine and thoughtful personal touch. Stephanie and her team made a very difficult experience much easier. From the first phone call, the first meeting, all of the back and forth in the lead up, the day of the service, and afterwards, Stephanie was absolutely fantastic and I can’t recommend her services highly enough. If you are looking for an empathetic, personal, bespoke send off for your loved one, Stephanie will be able to help you every step of the way. Her recommendations on venue, celebrant, flowers, memorial cards etc were great and very helpful, exactly what I needed. Her calm presence made the service much easier as well. Thank you, Personal Farewells.

We whole heartedly recommend Personal Farewells. We recently chose Personal Farewells for the memorial service of my sister, whose wishes were a bit different from the usual. I researched Funeral service providers and contacted a few. From our first conversation we knew Stephanie Kelly Farewell Director of Personal Farewells, was definitely the best choice for us. Very professional and respectful, Stephanie understood our grief and listened intently, never pressuring or hurrying us. Generous with her time, leaving no question unanswered. She has a warm calming affect as she guided us through our ideas, thoughtful about every detail, until we had, what we think, was my sisters perfect Personal Farewell. We are so grateful to Stephanie and Personal Farewells. We highly recommend them.

Not many people are able to meet and talk to their Funeral director before they pass. My wife was in the unusual but lucky position to be able to do this as Stephanie, who was recommended by a friend, came to our house and met with her and the immediate family. A rapport was almost instant and my wife and family all felt so comfortable with the compassion, sincerity and care that she was able to offer given our circumstance. It was so special that my wife was able to discuss and convey her personal wishes and choices in relation to the ceremony, burial, coffin, flowers etc.
The name of the company Personal Farewells and Stephanies title of Farewell Director typifies the type of service they offered and then delivered on the day.
Thanks again, Stephanie, Jess and the team. Our family are truly grateful for what you did and we will recommend you to anyone we know in need of your services.

Very clear & transparent communication, fast response and the event went exactly as planned. Every detail was discussed clearly. Stephanie left nothing for me to worry about. The whole event was organized professionally. Thank you Personal Farewells.

Personal farewells was our godsend when our dad passed away recently. We were so lost with where to start and needed guidance. Stephanie provided us with reassurance and unwavering care and support from the moment we met. All our uncertanties became clarity from the beginning to the end of the funeral process. Dads service was such a beautiful farewell and we couldn't have done it without Stephanie, Jackie and Jess's guidance. We are forever grateful to Personal Farewells, their guidance, support and empathy was impeccable. I highly recommend you reach out to them, I believe you will be thankful and reassured in your time of grief like we were.

Following the recent death of a family member, my sons and I chose Personal Farewells quite randomly; the grief we were suffering conflicted with the need to attend to fine details. It proved a valuable choice, and a lucky one. We found Stephanie at Personal Farewells to be the epitome of compassion, understanding and discretion, taking care of duties that were sad, but essential, in a calm and understated way. To any family or individual seeking such qualities at a difficult time in their lives, we wholeheartedly recommend this funeral directorship group.

We have used Personal Farewells twice. Three years ago for my mother and recently for my father. I highly recommend Personal Farewells. Stephanie made the whole process very easy. She takes care of every detail. Any issue is addressed immediately. I strongly recommend supporting this local business.

Stephanie is an amazing, beautiful soul who graciously helped us through the recent loss of our beloved mum.

Personal Farewells really do live up to their name. Stephanie and her team treated us with the utmost respect, care and compassion before, during and after, to make sure everything was perfect to give our mum the beautiful send-off she would have been proud of.

Nothing was too much trouble. Stephanie even managed to 'save the day' by personally getting our booklets printed at the last minute when our provider failed to deliver them on time the day before the funeral!

We cannot thank you enough Stephanie! Your genuine, caring nature touched our hearts during this very difficult time and we whole-heartedly recommend you and Personal Farewells to anyone wanting a genuine 'Personal' farewell!

I would recommend Personal Farewells to anyone seeking a touching send off for their loved ones.Stephanie took the time to talk to me for an hour to initially find out what our family wanted.She guided us through every aspect of the funeral and made what was a very tough time into a time where we didn’t have to worry about the small details,therefore giving us time to remember my fathers life in a happy way. You wont be disappointed with the service Personal Farewells provides. I would not use another funeral company after the excellent service Stephanie provided us. Thank you Stephanie!

Stephanie came highly recommended through a close family friend, not only was she so amazingly helpful and heartfelt, she made the whole funeral process so seamless. She went above and beyond to create a truly memorable tribute. Instantly you could feel her warmth and no question or request was too much- regardless of time or day. I could not recommend her enough. It takes a special person to be able to deliver such a personal experience in such an unbelievably heartbreaking time. Thank you Steph and Personal Farewells.

We would recommend Personal Farewell Funerals And found Stephanie very friendly
helpful and compassionate .
Judith and Tony

We are so grateful to Stephanie and Personal Farewells for providing the ultimate care and gentle guidance through the difficult process of saying goodbye to our dear Mum. Stephanie's empathy and warmth was such a comfort. Her professionalism shone through. We entrusted our mum to you knowing she would be treated with the dignity and respect you had shown us . Stephanie went above and beyond to accommodate our needs. We were blessed to find Personal Farewells - the name says it all. We whole heartedly recommend Stephanie and the team. Sue and Annette

Our friend referred Stephanie to us after her own father passed away. We were grateful to have Stephanie's help during the difficult time after my mother-in-law's passed. She is a very compassionate, kind and helpful funeral director. She was generous with her time and explained the entire process to us. Her personal touch and care really meant a lot to us. We highly recommend Stephanie to anyone who is looking for an excellent funeral director. Thank you so much, Steph!

Stephanie was a breath of fresh air at a difficult time. She was understanding, helpful and kind. We didn't know where to start and she guided us smoothly through the entire process. I think the name of her business is perfect - it felt personal, every step of the way. Thank you Stephanie. We're so glad we stumbled across you.

We had Stephanie at Personal Farewells recommended to us through a friend of a friend & we are extremely glad that we did. Stephanie was warm, empathetic & supportive throughout the whole process.

The whole process from the first inquiring phone call to the follow up after the event felt like we were in safe hands, and we were. Cannot thank Stephanie enough for making something so difficult very smooth.

We couldn't recommend Stephanie more highly, she was a wonderful support for us in the last days of our mother's life and when planning her memorial service. From the first phone call, Stephanie was warm, supportive and reassuring and helped guide us through all the steps involved. She really went above and beyond to make sure everything went perfectly for our mothers memorial service, and it was a beautiful event. Thank you so much Stephanie for all your help, it meant so much to our family to have your wonderful help throughout this difficult time.

I first contacted Personal Farewells after reading their glowing reviews and liked that they were an independent family owned business who showed their costs up front.
I was a bit nervous and daunted on having to plan my mum’s funeral at such an emotional time but after speaking to Stephanie on the phone I felt calmer and confident I could give her the send off she deserved.
On arrival at Personal Farewells premises in Heathcote we were greeted by Stephanie with warmth, compassion and respect, she showed a genuine interest in my mums life.
Stephanie helped us create a beautiful service and went out of her way to help us with the photo slide show when my daughter had some technical issues with it.
On the day of my mother’s funeral service Stephanie was a reassuring presence who co-ordinated everything perfectly. I was so happy we chose Personal Farewells and I highly recommend them.

From our first chat Stephanie was amazing. Organising a funeral is never easy and being interstate even more difficult. Stephanie was always responsive, went above and beyond (viewed a venue for me before I hadn’t yet engaged her), met me on a weekend when I flew in and really listened to who my dad was. She helped gently guide me, was respectful and had great ideas on incorporating my dads many quirks! Stephanie also matched me with the perfect celebrant to run the service (Sharon Swinbourne). I am truly thankful for the amazing efforts and take a lot of comfort from that day in June knowing that my dad would have truly loved his own celebration! Thank you again Stephanie 😊

Highly recommend Personal Farewells. Stephanie was wonderful and looked after all our needs when we lost our precious Mum. Can’t thank her and Personal Farewells enough.

From Stephanie’s first phone call, I knew my family and I had made the right decision in choosing Personal Farewells to organise our mother’s funeral. Not only was her manner professional but she was truly compassionate and sincere. Stephanie went above and beyond to make sure everything went smoothly on the day without us having to worry about anything. Thank you, Stephanie and your team, for the beautiful and memorable farewell for our mother Fay.

The personal touches

It took me just one phone call and short chat with Stephanie to decide that I would hire Personal Funerals to manage my Mum's cremation ceremony.

Very professional, but with a personal touch. Extremely supportive and helpful. Stephanie guided me in tough moments and provided valuable suggestions to help me make the right choices. No hidden fees and unexpected costs. High quality services, every detail carefully planned and executed. Available 24h a day, accepting and accomodating for last minute changes.

The ceremony was flawless. I would like to express my particular gratitude to Karen Hamilton, the celebrant who made this end of life celebration very dignified, respectful and soothing for our family and friends. It was a great service to honour the life of a great woman.

The real-time video link worked perfectly - high resolution picture and clear audio, with download readily available.

Thanks again to Personal Funerals, Stephanie and Karen. We are so grateful for everything you have done to make this occasion so special.

Stephanie went out of her way to help us during a very emotional and difficult time. We chose an urn that was hard to source at short notice but Stephanie went above and beyond to ensure it was available for the Celebration of Life. This was a great relief under very stressful circumstances. She was always available whenever we reached out to her. Thankyou again. Nancy Amendolia and family.

Personal Farewells truly are always there. No matter how trivial my question or what time I called, Stephanie and Kate were there with kindness compassion and professionalism.
Losing a loved one is not only hard but also mind numbing, with their incredible level of commitment and patience, we were able to turn Mums funeral from an ordeal to a very peaceful and lovely farewell.
They really do make the impossible possible and for this we will be forever grateful.

Kerry Trazzera and family

A special thank you to Kate for her assistance in planning my Dad's funeral. The service was beautiful, we were guided every step of the way, from assistance with the cemetery to choosing a celebrant, flowers and everything in between. I would highly recommend Personal Farewells, Kate and Stephanie were fantastic!

The kind and compassionate service for my daughter was second to none

I would like to thank Kate,Simone and Stephanie for providing us with such an amazing service for our Dads farewell. Personnel farewells is definitely that! Made us feel comfortable and made such a hard process just that little bit easier for us all. The ideas and planning was impeccable. We will forever be thankful for giving a wonderful man such a beautiful farewell xx

They were an amazing group of women who helped us through a very difficult time. Thank you ❤️

I would highly recommend Personal Farewells for any funeral. Kate, Stephanie and co were so compassionate and respectful with the family members. They went that extra step and made you feel like you were more than just a customer, and were part of their family. Sue Rose, the Celebrant put the family at ease and captured the essence of Larry to a tee. Overall a very professional, compassionate, independant funeral director business.

We chose Personal Farewells for our dads funeral. Kate and Stephanie were professional, compassionate and helped us every step of the way in a process we found ourselves in unexpectedly. I highly recommend Personal Farewells to anyone who requires the service of a funeral director