When Death Occurs

We strive to make the planning of a funeral service as easy as possible. We understand that you may not want to make these service decisions and we are here to help and guide you along the way.

Visit our FAQ page for a quick review of some questions you may have. Our Funeral Package page may also cover many details and questions you have, so that you can make an informed decision. We want to create an atmosphere that you can find solace and comfort in.

Shock and sadness is what you are probably feeling, and unfortunately it may not go away any time soon. If you have to make funeral arrangements or execute the will, you are going to have to process many intense feelings.

  • Loneliness
  • Frustration
  • Anger
  • Regret

The first thing you need to do is to process the situation. This isn’t always easy. You may need to take some time to grasp these emotions and own them. We are here to help you.

If a death occurs at home surrounded by family and friends, the loved one’s GP should be contacted.

If the deceased doesn’t have a regular GP, the Police should be called instead.

A doctor is required to examine the deceased to determine the cause of death and issue a Death Certificate.

You can also contact us at any time and we will assist you through this process.

The important thing to remember is that there is always a team of people available to help and support you through this time.

In this scenario, the staff of the nursing home or hospital will handle most of the formalities and gently guide you through the process.

Your loved one can be taken into our care once a Death Certificate has been issued.

Once a Death Certificate has been issued by a doctor, you can reach out to our team to assist with the preparations.

The Funeral Director will request to confirm any specific wishes which were left in the Will with regards to funeral arrangements.

If the wishes are detailed, we will work tirelessly to ensure they are fulfilled without any undue strain on you and your family.

If there are no specifics identified in the Will, we will ask you to make these decisions on behalf of you loved one.

We have funeral packages available to ease this process.

There is very little you must do prior to the first visit with us.

Simply visit us as emotionally prepared as possible, and ready to cover the very basics of what your loved one may want.

There are a number of tasks that need to be completed in the days preceding the funeral.

Fortunately, the Department of Human Services have a checklist available.

You can access the free checklist directly by following the link at https://www.humanservices.gov.au/sites/default/files/documents/who-to-notify-checklist.pdf