WHEN DEATH OCCURS


We aim to make the planning of a funeral service as simple as possible. We understand that you may not want to make these decisions at this difficult time, but we are here to help and guide you along the way.

Visit our FAQ’s page for an overview of some commonly asked questions.

The below steps are a guide to help support your through this challenging time of when a death occurs.

  • Mental Preparedness


    There are two initial phases you need to consider when a death occurs, these are:

    1. Who to contact to ease your pain
    2. Your emotional well-being

    When a death occurs, you need to let the right individuals know to ensure the appropriate care is taken. It is important to call on loved ones to help support you through this initial shock. If the death is unexpected, it is important to contact the police and the immediate family. You need others to know what happened and to guide you through the process.

    If the death occurs in supervised care, then the staff will take the appropriate steps to arrange the death certificate and inform the necessary persons. A doctor will visit to confirm the death, either at home or in a hospital.

    There is another aspect that is equally important. You need to take a pause for you. This means trying to get some rest, getting as much help as possible from family, and easing into the next couple of days. You deserve this break to feel emotionally prepared for the foreseeable future.

    A Funeral Director will step in when the time is right to begin conversations around funeral arrangements.

  • Budget and Getting Started


    We offer personalised funeral services to meet any budget. Our cremation and burial funeral services are low-cost as we want families to have access to funeral services options while not being burdened with the financial aspects.

    We also know how important and distracting costs can be. This is why at Personal Farewells we offer the simple solution of a Funeral Planner where you can begin to plan the service yourself. You can choose a cremation or burial service option that fits your budget, and we do our part to offer beautiful services in these trying times.

  • Meeting the Funeral Director


    Your Funeral Director will be your helping hand through this process. The first meeting can be daunting because you may not know what to expect. Thankfully, there is very little you have to do. We will ask if there is a Will present or any pre-arranged funeral contract details and these will help guide the conversation. If the deceased has not expressed any wishes about their funeral, you will need to make these decisions in their honour.

    We are here to listen and guide you. We will provide you with available options and provide you with personalised and affordable solutions to honour your loved one in a dignified and meaningful way.

  • Notification Checklist


    After a death, there are a number of individuals and groups that need to notified.

    The Department of Human Services have provided a checklist, for more information please click the link below:

     https://www.humanservices.gov.au/sites/default/files/documents/who-to-notify-checklist.pdf

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