Funeral Services Southern Highlands

Funeral services provide a vital opportunity for family and friends to come together, united in their admiration and affection for the departed. In times of loss, it’s essential to have a nurturing space to share memories and find solace among those who understand your sorrow.

At Personal Farewells, we specialise in hosting funeral services that foster a compassionate and dignified atmosphere in the Southern Highlands, where respect and empathy lead the way. Each service we design is thoughtfully tailored to honour the individuality of your loved one with a gentle, caring approach, ensuring you receive the support you need during this challenging time.

Who We Are

Personal Farewells is a family-owned and operated funeral service dedicated to delivering heartfelt and dignified services that honour your loved ones. With years of compassionate experience, we’ve developed a deep sense of empathy and understanding that allows us to serve you with the utmost respect during these profoundly sensitive moments.

Servicing the Southern Highlands, our funerals are thoughtfully arranged in a variety of local crematoriums and cemeteries. You can trust us to provide an exceptional, caring service that preserves the memory of your loved one with honour and grace.

What We Do

We’re committed to delivering compassionate and tailored funeral services. Our dedicated team of professionals understands the importance of celebrating and honouring the life of your dearly departed. We provide thoughtful funeral arrangement consultations to ensure every detail reflects your loved one’s unique life. The services we provide include:

Direct Cremation (NSNA)
Service and Cremation
Graveside Burial
Service and Burial

For those seeking a more personalised tribute, we extend our services beyond traditional settings. We cater to your preferences, whether it’s hosting memorials at local clubs, serene parks, scenic beaches, elegant event halls, or the comfort of your home in the Southern Highlands. Our goal is to fulfil the wishes of your loved ones and family with utmost respect and care.

Why Us

At Personal Farewells, we’re committed to guiding you compassionately during challenging times. Recognising the sensitivity of parting moments, we offer lasting support to ensure a dignified and heartfelt farewell in the Southern Highlands.

Our approach is built upon key pillars that stand as the foundation of our business, ensuring a process respectful of your needs and emotions.

Family Values

Personal Farewells is a family-owned and operated business providing heartfelt funeral services by the Kelly family and our dedicated team. Our core philosophy is based on extending genuine care and ensuring the best interests of every family who entrusts us during their time of loss.

Under the compassionate leadership of Stephanie Kelly, we take pride in being a 100% family-driven business. Our mission revolves around offering dignified and respectful services that align with the personalised wishes of our clients.

Fully Tailored Services

We specialise in uniquely customised memorial services tailored to honour the individuality of your loved one. Our commitment as an independent, family-run business ensures that your preferences and requests are paramount.

Our compassionate and attentive staff dedicate themselves to understanding your priorities during these challenging moments. With a personal touch and attentive detail, we skilfully create a dignified and respectful farewell, attentively crafted to ease the burden of this solemn occasion.

Trust and Support

We recognise the profound impact of having reliable and empathetic assistance during challenging times. Our dedicated support team is available around the clock to offer guidance and answer any inquiries, ensuring you have a consistent point of contact throughout your experience with us in the Southern Highlands. You can trust us for seamless assistance when you need it most.

Affordable Prices

At Personal Farewells we prioritise the requirements of those we serve above the demands of commercial gain. Our commitment lies in delivering superior service that comes at a price accessible to all.

We offer a range of service offerings tailored to fit different budgetary needs, ensuring that you receive compassionate support when it’s most crucial.

Prepaid Funerals

Dealing with the loss of a loved one can be an emotionally taxing and stressful period. The burden of organising a funeral and managing finances only adds to the strain. If you’re looking for a way to help alleviate these concerns, prepaid funeral services offer a compassionate solution to ease these difficulties.

By opting for a prepaid funeral plan, you can plan ahead, locking in the costs at today’s prices. It’s a practical approach to ensure your funeral arrangements reflect your wishes without placing additional financial or planning stress on your family.

Taking charge of your funeral preparations also allows you to personalise each detail to your liking. From choosing between burial or cremation, to selecting your favourite floral arrangements and music. A prepaid funeral enables you to create a memorial service that genuinely commemorates the life you’ve lived, reflecting your unique preferences.

At Personal Farewells, we prioritise our clients’ needs above all else. Our prepaid funeral options grant you full autonomy over your service, accommodating a variety of budgets with our flexible financial plans.

Our clients find peace of mind knowing their funeral costs are taken care of respectfully and responsibly. All funds for prepaid services are professionally managed by Funeral Plan Management, part of the reputable Australian Unity Group, ensuring your investment remains protected.

You can discover more about the advantages of prepaid funerals and how they cater to your specific needs by visiting our website or contacting us directly at Personal Farewells.

Service Options

Direct Cremation
$3300
(no "from" pricing)
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Cremation &
Memorial Service
From $5900
- MORE INFO -

Service &
Cremation
From $8400
- MORE INFO -

Graveside
Burial
From $6800
- MORE INFO -

Service &
Burial
From $7400
- MORE INFO -

Customer Google Reviews

Excellent

5.0

Based on 143 reviews

Dot G

22 hours ago

Stephanie of Personal Farewells and her team were beyond helpful in the time following the passing of my husband. Her guidance in all the decisions my daughter and I had to make was incredibly helpful in time when I felt helpless. Also the service that she organised was very elegant, receiving many complements from our friends and family . The celebrant , Jessica Mutch, organised us during the preparation phase including many personal messages and created bespoke service in such a dignified and professional manner. Thank you to you both.

Carla

1 month ago

Stephanie is excellent. From the very first phone call, she was professional, sympathetic, respectful and gave my Mum the dignified and beautiful service she deserved. No request or change was too great and her communication was next level. My father, brothers and myself are all so appreciative of the support of Stephanie and her team and how uncomplicated she has made this sad time in our lives, allowing us to focus on my beautiful Mums life, rather than on her death and the administrative aspect.

Jane Griffiths

3 months ago

⭐⭐⭐⭐⭐ An Exceptional, Heartfelt Service — Thank You, Stephanie and Team

Stephanie and her team at Personal Farewells created the most beautiful and deeply meaningful funeral service and burial for our 9yr old son Harry. Every detail was handled with such care, thoughtfulness, and compassion.

The yellow flowers — especially the sunflowers — were vibrant and full of life, and Harry’s superhero bear was such a tender, loving gesture that meant so much.

The photos and videos were absolutely gorgeous. Seeing Harry enjoying his favourite foods — pasta and raspberries — making the happiest little mess, brought so much warmth and joy to the room. The process of uploading and Stephanie producing this was seamless.

Stephanie’s recommendation of Jess as the celebrant was excellent. We felt so comfortable with them both in the hardest days of our life. Jess and Stephanie meticulously timed the service and made sure we got everything we wanted for our Harry.

Stephanie also helped us navigate a Saturday service at a few days notice, she was very helpful in understanding the costs from Woronora Memorial Park.

The tribute from Bates Drive School was just as special. It was clear how adored Harry was by his teachers and friends. The stories of his cheeky antics — taking off and throwing his shoes, grabbing hair and sunglasses, and of course, enjoying raspberries — brought smiles through the tears.

The story of the rainbow appearing at Bear Cottage was truly unforgettable. It felt like a sign from Harry himself — a comforting reminder that his spirit is close, loving, and forever present. Aunty Sarah’s poem, Look for Me in Rainbows, was the perfect way to end such a meaningful service.

The bubbles at the conclusion were a beautiful touch — light, joyful, and full of Harry’s spirit.

Thank you, Stephanie and the entire Personal Farewells team, for creating an exceptional, heartfelt tribute. You worked long hours to get every detail perfect for Harry..

Your compassion and care helped create a service that honoured Harry’s life in the most beautiful way. We are deeply grateful.

sandra davis

4 months ago

Stephanie and Jess – Personal Farewells

I would like to express my heartfelt gratitude to Stephanie and Jess at Personal Farewells for the truly beautiful and compassionate way they cared for my mum’s farewell service. From our first conversation to the day of the service, they showed such warmth, empathy, and genuine understanding.

Every detail was handled with dignity, respect, and a personal touch that reflected Mum’s life perfectly. Their gentle guidance and kindness made a very emotional time so much easier to bear, and their professionalism shone through in every aspect of the day.
Thank you, Stephanie and Jess, for creating such a peaceful, heartfelt farewell. It was exactly what Mum deserved, and I will always be grateful for the care and comfort you provided to our family.

Response from the owner:Dearest Sandra and family,
Thank you so much for your beautiful and heartfelt words of thanks. It was an absolute honour to be there to support you all and provide a special farewell for your mum. It was very clear just how much she was loved and adored by you all, thank you for entrusting Personal Farewells to guide you through this difficult time.
Thinking of you all. 💕
Warmest regards,
Stephanie ~ Personal Farewells
Jessica Mutch ~ Civil Celebrant

Lisa Neal

5 months ago

Many thanks to Personal Farewells, for the professionalism and care they offered at the passing of our mother. They maintained constant contact with a family member at all times and on each step along the way. I couldn't recommend them highly enough as the correct people to be there for you in such a difficult time.

Vicki Murray

5 months ago

Thank you Stephanie for all your kindness and assistance in guiding us through organising our Mother's farewell. Regards Vicki

Geoff Burns

7 months ago

I would highly recommend Personal Farewells for any funeral. Stephanie and all the staff were so compassionate and respectful with my brother and I on the passing of our father. They went that extra step and made us feel like you were more than just a customer, and were part of their family. The details in the photo slideshow was exceptionally professional and very fitting for our father. Sue Rose, the Celebrant put the family at ease and captured the essence of our father to a tee. Overall a very professional, compassionate, independant funeral director business. This is the second funeral that I have used Personal Farewells and I would highly recommend them to other people who have lost a loved one.
Geoff.

Response from the owner:Dear Geoff,

Thank you for taking the time to provide this lovely feedback.

We hope that you and your family are well and staying safe.

Take care.

Warmest regards
Stephanie, Kate & the Personal Farewells family

Angela Quigley

7 months ago

Fiona Habermehl

7 months ago

Thank you Stephanie and Jess for taking such love and care during the difficult time of our parents passing. Your service and care were outstanding. It’s because of your care we asked you to assist us with both of our parents funeral.

James Beauchamp

7 months ago

Stephanie and Personal Farewells are simply wonderful. At one of the most stressful times of our life, Stephanie and Personal Farewells could not have been more helpful. They are sincere, kind, respectful and no one could not have been more helpful. She was able to help plan a wonderful send off for our parents and the arrangements were flawless. We could not recommend her more highly.

Sally O'Hara

8 months ago

We are so incredibly grateful to Personal Farewells — and especially to Stephanie — for the care, compassion, and professionalism shown while looking after our father’s funeral. From the very first phone call, Stephanie was comforting and reassuring, gently guiding us through a time that felt overwhelming and emotional.
Every detail was handled with such grace and sensitivity, making the entire process feel seamless. Stephanie’s warmth, empathy, and attention to detail helped create a service that was both meaningful and dignified.
We felt completely supported and at peace knowing our father was in such capable and caring hands. Thank you, Stephanie and the Personal Farewells team, for helping us honour his memory with so much love and respect.

Kylie Robinson

8 months ago

Stephanie came highly recommended, and from the first phone call, I knew she was the right person to help us arrange my dad’s funeral. We met with her to discuss what we wanted, and she guided us through all the options step by step. From then on, we didn’t have to worry about a thing, she arranged everything seamlessly, with care, warmth, and absolute professionalism. Her advice on how to organise the day so it all flowed smoothly was invaluable. She took all the stress away during an incredibly difficult time.

Stephanie has clearly built wonderful partnerships with people she trusts. The celebrant she recommended was perfect, the flowers were beautiful, and the service was everything we had hoped for, Dad would have loved it. On the day itself, Stephanie was calm, unobtrusive, yet always present when needed, and made sure everything went smoothly and as planned.

We can't thank Stephanie enough for arranging such a beautiful send-off for Dad, and we would not hesitate to recommend her.

Peta Lisle

8 months ago

I don't usually write reviews, however I make an exception as Stephanie's service was second to none. She takes great care and time to make sure every detail and every request is noted and carried out, and genuinely cares about the well being of her clients. Patience and understanding, clear communication, clarity around her services and very helpful attitude provided valuable support during a very difficult time. Highly recommend. Thank you Stephanie

Kristy Paine

9 months ago

Have used personal farewells twice within 2 years. The level of caring and support is 2nd to none. On both occasions Stephanie has been my rock. And a great support even making sure everyone was taken care of. Nothing was a bother.
I will.forever appreciate everything you have done for me and my family.
Kristy

Joey

9 months ago

Stephanie was a great help. She made the process of everything very clear and did not need much from our side of things. Communication was excellent through phone/email, ensuring transparency with costs and critical information regarding their services.

Michael Scott

9 months ago

Linda Marigliano

9 months ago

After our dad's passing, we worked closely with Stephanie to ensure that his funeral was thoughtful and unique to match his vibrant personality. Stephanie took care of absolutely everything, and truly overdelivered. With every detail, you can tell that Stephanie really cares about giving you the celebration your loved one deserves. We felt peace and closure. Thank you Stephanie.

Megan Chimiak

9 months ago

From the first text message I sent to Stephanie, her and her team were fully invested in help myself deal with such a devastating time so seamlessly, even with some extravagant request to make Greg's service fitting for him she was able piece it all together making his farewell the most memorable for myself, his boys and our extended family and friends.

Thank you to Jessica who also made the service, so personal and memorable that people actually thought she knew Greg personally, your time and understanding of the man he was, was delivered so comforting to all at the service.

The livestream through Streamwise Media was flawless and we have had so many comments on how those that weren't able to attend felt like they were right there with us.

Stephanine, thank you for being you and I'm so grateful our paths crossed and that I travelled the most difficult time in my life with you and your team by my side.

Your commitment is a real testament to your business and definitely is true to being "Personal Farewells"

I will definitely recommend your services in the future.

Forever Grateful
Megan Chimiak 😇😇

Response from the owner:Dear Megan,
Your beautiful and heartfelt words of thanks mean to much to my team and I. Greg's farewell was a very special one, filled with so much love. Thank you for allowing Personal Farewells to be there to support you and all of your beautiful family with the arranging of all the little personalised components that Greg would have loved, especially being at the beautiful Wanda Surf Life Saving Club.
Thinking of you and your boys always.
Warmest regards,
Stephanie & the Personal Farewells team

Gum Nut

9 months ago

We were recommended Personal Farewells through a family member and are so glad we decided to use their services.

Stephanie, thank you so very much for orchestrating such a perfect Farewell for our beautiful Mum. We couldn't have asked for more. We had so many compliments from everyone and interest in your company.

Nothing was too much for Stephanie and all our wishes were carried out perfectly.

You should be very proud of what you and your team achieve.

Response from the owner:Thank you so much for your kind words of thanks.

Yvonne Heaney

9 months ago

From the moment I walked into the office of Personal Farewells, I felt comfortable and confident that things would go well for the funeral of my husband. Stephanie took over all the tasks with such professionalism that I felt greatly supported and never felt overwhelmed. I have had many positive comments regarding the location of the service and the presentation. Thank you so much for making this event so easy for me and so stress free. You deserve 5 stars. Yvonne H

Response from the owner:Dear Yvonne and family,
Thank you for taking the time to write this thoughtful review about Personal Farewells services and thank you for entrusting us to arrange a beautiful farewell for your husband at the very peaceful Audley Dance Hall within the Royal National Park. It was a very special service for a very loved man.
All the best to you and your family.
Warmest regards,
Stephanie & the Personal Farewells team

Lynda

10 months ago

I lost both my parents within 3.5 months Stephanie and her team handle both, she is thoughtful and my mum died suddenly with advanced Cancer this team of people are the most empathetic and loving to deal with I highly recommend using this company. She help arrange everything from videos to those little things you don’t think about when losing ur Mum. Stephanie you are personally to me someone that I will never forget or have enough words to thank you…
Thanking you so much
Lynda

Response from the owner:Dear Lynda,
I was grateful to have had to opportunity to meet your beautiful mum. Thank you for entrusting us again to look after you and your family during this very difficult time. We sincerely appreciate your beautiful and generous words of thanks.
Thinking of you xx
Warmest regards,
Stephanie & the Personal Farewells family

Megan Biok

11 months ago

Our family was devastated at the sudden loss of our father, and from the the very first conversation we had with Stephanie we knew we had made the right choice with Personal Farewells. Stephanie understood what we wanted for Dad and, just as importantly, what we didn't want. Her kindness, compassion and professionalism in such difficult circumstances was wonderful. The celebrant Jess did a fabulous job of bringing together everything we wanted to say about Dad. Jess did an outstanding job on the day, also with compassion and kindness. We are so glad we chose Personal Farewells and would sincerely recommend them to others.

Response from the owner:Dear Megan,
Thank you for sharing your thoughtful and kind words of thanks. And thank you for entrusting Personal Farewells and one of our amazing celebrants - Jessica Mutch to be there to support you and your family during this difficult time. The Coogee Legions Club was an incredible memorial service location and certainly fitting for your dad's farewell.
All the best to you and your family.
Warmrest regards,
Stephanie & the Personal Farewells team

Bronwen Heinrich

12 months ago

I had a few Funeral Homes recommended to me after the passing of my mother and made a few phone calls to discuss options and prices with them. It was clear from that first call with Stephanie that the heartfelt recommendation that Personal Farewells was given was truly due. Her gentle guidance and clarity of every aspect of the process was A1 and her put together of the video/photo tribute was beautiful and commented on by many people. We used Jackie as our celebrant and she worked seamlessly with us and Stephanie to put together a ceremony that showed the joy and love of our mother's life that has truly been appreciated. I would highly recommend both these ladies to help you honour your loved one and facilitate a compassionate experience for yourself.

Response from the owner:Dear Bronwen,
Thank you for your beautiful and heartfelt words of thanks. Jackie and I were honoured to have been there to support you and your family during this difficult time and provide your mum with a very special and beautiful farewell.
All the best to you and your family.
Warm regards,
Stephanie & the Personal Farewells family

Katherine Alcantara

12 months ago

Thank you to Steph and the team for making such a hard time in our lives a little bit easier. Listened to our wishes and accommodated to all our request while showing compassion and empathy through the process.

Response from the owner:Good afternoon Katherine,
Thank you for your lovely feedback regarding our services and for allowing Personal Farewells to guide and support you during this difficult time.
Take care.
Warm regards,
Stephanie & the Personal Farewells team

Kelly Grima

1 year ago

I cannot express how grateful we are for Stephanie's compassionate support as our funeral director after losing my brother, Ryan. From the very beginning, she was incredibly caring and guided us through every step of the process with patience and understanding. Her attention to detail made the service a beautiful tribute to Ryan's life. We couldn’t have navigated this difficult time without her help. Thank you, Stephanie, for your kindness and professionalism during such a challenging time. Highly recommend her services!

Response from the owner:Dear Kelly and family,
We sincerely appreciate your kind words of thanks. Thank you for entrusting us to look after your brother Ryan and provide him with a beautiful farewell.
Warmest regards,
Stephanie & the Personal Farewells Family

Kellie Nelson

1 year ago

Everything from personal farewells was so lovely and the celebration of life completely encapsulated the essence of my mum.
Stephanie went above and beyond and made a very hard process super easy and seamless. Couldn't recommend more highly!

Response from the owner:Dear Kellie and family,
Thank you for your kind words of thanks. It was an honour to meet you all and provide a beautiful service in the perfect location that would have means so much to your mum at Audley Dance Hall in the Royal National Park.
Thinking of you all during this difficult time.
Warmest regards,
Stephanie & the Personal Farewells team

Janis Atkins

1 year ago

The entire process, from funeral purchase to the final moments of the funeral, was handled with outstanding care and empathy. Stephanie was so helpful, her understanding and ability to handle all details of the funeral and processes after was exemplary, and her empathy with/for our family was endearing. I highly recommend Stephanie and Personal Farewells for the saddest moments of your life.

Response from the owner:Dear Jan and family,
Thank for your kind review of Personal Farewells funeral services for your mums recent farewell at Wollongong Memorial Gardens. It was a sincere honour to meet you all and arrange a beautiful memorial service for your mum.
All the best to you and your family during this sad time.
Warmest regards,
Stephanie
Personal Farewells

Jeff Beer

1 year ago

We are very happy to send this review for my brothers funeral service, along with our sincere thanks to Stephanie and her colleagues at Personal Farewells.
Her professionalism and genuine kindness was exceptional, from the first phone call through to the service everything went like clockwork
Every aspect of the ceremony was covered and things were explained clearly to us when we had questions.
My family and I would have no hesitation in recommending Personal Farewells to anyone looking to give their loved one a caring and thoughtful farewell.

Response from the owner:Dear Jeff,
Thank you for taking the time to provide this kind review of Personal Farewells services for your brother's recent farewell at Woronora Memorial Park. It was an honour to meet you and your family and provide a personalised service that was reflective of your brother's love of the Sharkies.
Take care.
Warmest regards,
Stephanie & the Personal Farewells family

Chris Campbell

1 year ago

I was recommended Stephanie from Personal Farewells following the loss of my wife. From our first meeting and throughout the planning of my wife's service Stephanie and our Celebrant Jess provided guidance, support and kindness during a extremely difficult time. Their advice, attention to detail and recommendations allowed us to express who my wife was as a person and hold the service in an environment which my wife loved. Our family and friends, who attended or viewed the service via a live stream, have said what a beautiful service it was and that it really honoured my wife and celebrated her life. Stephanie's support has continued after the service as we manage with all the formalities, tributes and keepsakes. I would highly recommend Stephanie and Personal Farewells.

Response from the owner:Dear Chris and family,
I sincere appreciate you taking the time to write this lovely review of Personal Farewells services at the recent farewell for your beautiful wife at the Founders Room of Wanda SLSC. We take great pride in providing services that are truely personalised and reflective of your loved one's life. It was an honour to be there to support you and your family during this very difficult time and thank you again for entrusting us to provide a personalised farewell in a location fitting for your wife who loved the beach.
Thinking of you all during this difficult time.
Warmest regards,
Stephanie & the Personal Farewells family

Mark simpson

1 year ago

We would highly recommend Stephanie and the Personal Farewells team. In what was a distressing time for our family, the services provided were seamless and professional. We are most grateful that a difficult situation was made much easier because of the compassion shown by the Personal Farewells team.

Response from the owner:Dear Mark and family,
We appreciate you taking the time to review Personal Farewells funeral services after your recent loss. Thank you for entrusting us to arrange a beautiful farewell that encapsulated your loved one's life.
All the best to you and your family.
Take care.
Warm regards,
Stephanie & the Personal Farewells team

David Klempfner

1 year ago

We had such a good experience with Stephanie and her team. Our 4 day old baby passed away and they organised the most beautiful service for her. The communication was great and the price was reasonable.

Response from the owner:Dearest David and family,
Thank you from the bottom of my heart for taking the time to provide this generous feedback of our services after the recent loss of your beautiful baby. It was a sincere honour to be there for you both during this extremely difficult time and support you to arrange a very special and truely moving memorial service at Audley Dance Hall for your gorgeous bubs.
Thinking of you both.
Warmest regards,
Stephanie & the Personal Farewells family

Yasmin

1 year ago

Dearest Stephanie,

From the moment my Sister passed on your details to me after you being one of Her clients, speaking to you for the first time, it was clearly Devine Intervention that brought us together. Heartbroken and suddenly dealing with the death of My Children’s Father, your soothing voice was everything I needed in that moment to start guiding me through the next steps of farewelling our loved one. You are clearly passionate and perfect in the role you have chosen to undertake to help Families at one of their most delicate and heartbreaking times in their lives. Your gentle and loving approach to help facilitate the perfect Personal Farewell is just Beautiful. From choosing our perfect Celebrant Jessica , making sure all our wishes were met to perfect our Goodbyes, I think of you both as Friends now. This journey is so Personal and you invest everything of your time to make sure it’s done right. My Children and I are so grateful for the time you took to truly understand and appreciate our grief and applying that to how the Ceremony would be conducted. You are a Special Soul and My thanks cannot be truly expressed in words. I hope you know how Special you all are and the difference you make in the lives of others. You are so appreciated.

All my Love and Gratitude,
Yasmin Watt and Children 🤍

Response from the owner:Dearest Yasmin and family,
Thank you for your beautiful kind words of thanks. We feel so grateful that Personal Farewells were able to provide a farewell for your children's father that was truely personalised and achieving all the beautiful wishes you had for his final farewell. Thank you again for your continued kindness, and beautiful words of thanks, I feel grateful to have met you and your gorgeous children and be able to be there to support you all during this very difficult time.
Thinking of you all.
Warmest regards,
Stephanie

Mark Mahony

1 year ago

Tiarne Barratt-Young

1 year ago

Stephanie at Personal Farewells was exceptional. She helped us organise a beautiful farewell for my brother, guided and supported us throughout the entire process, and provided a genuine and thoughtful personal touch. Stephanie and her team made a very difficult experience much easier. From the first phone call, the first meeting, all of the back and forth in the lead up, the day of the service, and afterwards, Stephanie was absolutely fantastic and I can’t recommend her services highly enough. If you are looking for an empathetic, personal, bespoke send off for your loved one, Stephanie will be able to help you every step of the way. Her recommendations on venue, celebrant, flowers, memorial cards etc were great and very helpful, exactly what I needed. Her calm presence made the service much easier as well. Thank you, Personal Farewells.

Michael Williams

1 year ago

Not many people are able to meet and talk to their Funeral director before they pass. My wife was in the unusual but lucky position to be able to do this as Stephanie, who was recommended by a friend, came to our house and met with her and the immediate family. A rapport was almost instant and my wife and family all felt so comfortable with the compassion, sincerity and care that she was able to offer given our circumstance. It was so special that my wife was able to discuss and convey her personal wishes and choices in relation to the ceremony, burial, coffin, flowers etc.
The name of the company Personal Farewells and Stephanies title of Farewell Director typifies the type of service they offered and then delivered on the day.
Thanks again, Stephanie, Jess and the team. Our family are truly grateful for what you did and we will recommend you to anyone we know in need of your services.

Nila S

1 year ago

Very clear & transparent communication, fast response and the event went exactly as planned. Every detail was discussed clearly. Stephanie left nothing for me to worry about. The whole event was organized professionally. Thank you Personal Farewells.

Carenne Karavakula

1 year ago

Personal farewells was our godsend when our dad passed away recently. We were so lost with where to start and needed guidance. Stephanie provided us with reassurance and unwavering care and support from the moment we met. All our uncertanties became clarity from the beginning to the end of the funeral process. Dads service was such a beautiful farewell and we couldn't have done it without Stephanie, Jackie and Jess's guidance. We are forever grateful to Personal Farewells, their guidance, support and empathy was impeccable. I highly recommend you reach out to them, I believe you will be thankful and reassured in your time of grief like we were.

Ross Haig

1 year ago

Following the recent death of a family member, my sons and I chose Personal Farewells quite randomly; the grief we were suffering conflicted with the need to attend to fine details. It proved a valuable choice, and a lucky one. We found Stephanie at Personal Farewells to be the epitome of compassion, understanding and discretion, taking care of duties that were sad, but essential, in a calm and understated way. To any family or individual seeking such qualities at a difficult time in their lives, we wholeheartedly recommend this funeral directorship group.

Response from the owner:Dear Ross,
Thank you for taking the time to provide these kind words of thanks.
Thinking of you and your family during this difficult time.
Warm regards,
Stephanie & The Personal Farewells family

Rina Salonga

1 year ago

From my first conversation with Stephanie, I immediately felt her empathy, kindness and sincerity. It is such a vulnerable time grieving the loss of a loved one. In her role as a Funeral Director, Stephanie provided that gift of reassurance that she would do her utmost and beyond to give our Dad the perfect farewell despite the hurdle of our tight deadline. She certainly delivered a funeral service which exceeded our expectations. It was such a beautiful and special funeral service and our Dad would definitely have approved! I would highly recommend Stephanie and Personal Farewells. Stephanie delivered above and beyond!! Our family is very grateful!

Response from the owner:Dear Rina,
Thank you so much for taking the time to provide these generous words of thanks. It was an honour to meet you and your family and provide a beautiful farewell for your dad.
All the best to you and your family.
Take care.
Warmest regards,
Stephanie & the Personal Farewells family

Amanda B

1 year ago

Stephanie was amazing at helping me to organise a beautiful funeral for my father. She encouraged personal touches that really made a huge difference to the service. Everything I asked for was organised swiftly and without any problem. She is a true master of her job and everyone at Personal Farewells were absolutely wonderful on the day of the funeral. I couldn't recommend them highly enough.

Bradley Wilson

2 years ago

I would recommend Personal Farewells to anyone seeking a touching send off for their loved ones.Stephanie took the time to talk to me for an hour to initially find out what our family wanted.She guided us through every aspect of the funeral and made what was a very tough time into a much easier process for us.You wont be disappointed with the service Personal Farewells provides.Thank you Stephanie!

Kezzy W

2 years ago

I could not recommend Stephanie from Personal Farewells enough. They went above and beyond for us in making sure our late loved one was honoured the way we had hoped and was such a support to the kids and I through such a hard time. I wouldn't use anyone else I found them exactly that very personal not treated as just another number. I had so many comments after the service of how lovely it was and how it was conducted. Thank you Stephanie and team we appreciate all you did for us.

Melt Oliver

2 years ago

Stephanie and her team were absolutely amazing - empathetic, and responsive to our needs. From meeting with us to determine our wishes, to finding for us an excellent celebrant, our family cannot recommend Personal Farewells highly enough. The funeral itself went like clockwork and the memorial video and order of service brochure were brilliant. Friendly, compassionate, professional and polished. Thank you Stephanie!

Alexis Kaless

2 years ago

We were able to have a smooth running service, with the whole family very happy with everything that was provided by Stephanie and the team at Personal Farewells. We were put at ease immediately upon meeting her. The flowers, service and all other requirements were easily met with wonderful recommendations. While it isn't a service, we hope to use again for a number of years, we would happily recommend them to others going through this event.

Jane Allon

2 years ago

I would like to highly recommend Personal Farewells for the caring and professional service offered to my family on the death of our Mother. Under Stephanie’s guidance we were able to plan a wonderful farewell at a difficult time. Stephanie’s ability to accommodate the wishes of family members was gracious and she went above and beyond what we expected. The casket, flowers and the Order of Service were beautifully presented on the day of the service and Stephanie was there to make the whole process run smoothly.
The name of the company really does epitomise the type of service offered. It is a small family business and Personal Farewells engages with you on a personal level every step of the way.

hailea Edmondson

2 years ago

Stephanie came highly recommended through a close family friend, not only was she so amazingly helpful and heartfelt, she made the whole funeral process so seamless. She went above and beyond to create a truly memorable tribute. Instantly you could feel her warmth and no question or request was too much- regardless of time or day. I could not recommend her enough. It takes a special person to be able to deliver such a personal experience in such an unbelievably heartbreaking time. Thank you Steph and Personal Farewells.

Graeme Hadenham

2 years ago

A recommendation means everything, especially when seeking support with big life challenges and to that end Stephanie and her team are at all times attentive, calm and caring.
Thankyou Stephanie for being so prompt and obliging when supporting Susan and myself organise our Mother's service.
Kind Regards Graeme Hadenham

Nicole Hudson

2 years ago

I highly recommend Stephanie and Personal farewells .
What a beautiful , empathetic angel that guided me through a very sad and stressful time .
From my first email to my last call to the most beautiful service with touches of love and magic that have never been offered by others .
I choose personal farewells because of their stand out reviews that are so well deserved .
Honestly you will not be disappointed with the way and above service , communication, care.
I highly recommend the beautiful doves and Stephanie will be there to gently guide you through your sad and difficult time .
Thankyou so much for a beautiful farewell for mum 🕊️🤍

Response from the owner:Dea Nicole,
Thank you so much for your beautiful kind words of thanks. It was an honour to support you during this sad time and provide a beautiful farewell for your mum that was honouring her wishes.
Thinking of you xx
Warm regards,
Stephanie

Cathy Abbey

2 years ago

The whole experience from first contact to final stage was excellent, professional and dignified. Thank you, Stephanie, for helping to realise our father’s final wishes. We highly recommend Personal Farewells.

Patricia Ruell

2 years ago

Arranging a funeral at short notice seemed a daunting task, but with Stephanie's guidance all the details came together quickly and we were able organise a service with personal touches that was what we wanted. The photos were easy to upload and there was no problem with my choice of songs to be played during the service.

Response from the owner:Dear Patricia,
Thank you for your kind feedback and allowing Personal Farewells to be there to support you and the family during this difficult time.
Thinking of you all.
Warm regards,
Stephanie

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