Please read the following Terms and Conditions carefully.

All access to and use of this website is subject to the Terms and Conditions outlined below. By accessing and using this website you agree to these Terms and Conditions.

The information provided on this website is general in nature and does not take into account your individual needs or financial situation.

Quotes

Quotes provided on the Funeral Planner page of the website are based on a ‘standard’ basic funeral service. A ‘standard’ funeral service uses a standard sized coffin as outlined, a non-religious or religious based service, during times that are outlined in the description. The quote provides a guide to the costs associated with a cremation or burial funeral service.

Prices

All prices are subject to availability and can be varied without notice. The price is only guaranteed once paid for in full.

All prices are quoted in Australian Dollars.

Our Service Fee

Includes being available for consultation, 24 hrs, 7 days a week, providing trained personnel, professional care, advice and services. Providing registered and accredited mortuary facilities, services, arranging and conducting the funeral during normal working hours. Supplying accredited vehicles and hearses in the metropolitan area and appropriate labour as necessary or as stipulated by industrial regulations. Liaising with Cemetery, Crematorium, Clergy and Celebrants, Hospitals, Doctors, Coroners etc. Placing Notices, arranging flowers and tributes, arranging private facilities for meeting, funeral service, wakes and catering and providing post-service support as appropriate.

Coffin / Casket

We reserve the right to modify and change the coffin and fittings as available and necessary due to product changes and to comply with State regulations. We reserve the right not to accept 3rd party coffins for purposes of product and service liability and in support of our Australian suppliers.

Transfer

Transferring the deceased into our care from the place of death to an authorised mortuary, utilising trained personnel and accredited vehicles.

Storage and Preservation

Charged for the preparation for viewing and/or preservation to Health Department Regulations by accredited staff in an approved mortuary premises.

Hearse

We reserve the right to change the chosen hearse brand/model/colour due to mechanical concerns or availability beyond our control. Replacement of a similar colour and model will be provided in the event of such situations.

Grave Site and Burial Information

We take no responsibility for the final allocation of the burial site on behalf of any cemetery. Any specific requests or religious requirements must be communicated at the time of booking. We will always endeavour to meet last minute requests; however, these cannot be guaranteed.

The Informant/ Applicant

The ‘informant’ or ‘applicant’ to this funeral contract agrees the information given for the certification of the death to us is correct and we will not be held responsible for changes by you or authorities including that given and not limited by or for use by Doctors for Certificates, The Coroner, Crematoria and Cemeteries and Dept of Births, Deaths and Marriages.

Prices

Prices are inclusive of GST, and you agree to make payment in full at least 24 hours prior to the service date. If not received by the required time, the service date can be postponed. Remittance of payment is to be emailed at the time of processing.

Changes & Cancellation

Any amendments or changes require 48 hours’ notice otherwise additional costs may be incurred and availability cannot be guaranteed. Cancellation costs to date and ongoing mortuary fees will apply if cancellation occurs. Cancellation is not applicable once full payment has been made.

Third Party Suppliers

We may recommend or arrange services providers by independent third party suppliers. To the maximum extent permitted by law, we are not responsible for, and have no liability for, any act, omission, delay, fault or failure of a third-party supplier. Your rights (if any) are against that supplier.

Work, Health & Safety Obligations

Personal Farewells Funeral Services adhere to safe work practices for all employees, contractors and the general public. For this reason, should pall bearers be requested, they are to use a ‘funeral trolley’ to wheel the coffin into the service. Alternatively, the coffin can be ‘in place’ on arrival. Pallbearers who wish to carry in will do so in a safe manner and at their own risk.

Whilst the team at Personal Farewells will always endeavour to communicate ideas and suggestions for a funeral service, it is the responsibility of the customer to advise of any specific requests or religious requirements at the time of arrangement.